Refurbished MacBook: Affordable and Reliable Choice in Singapore

At Mobile Life, we want our customers to feel confident and secure when purchasing our refurbished devices. This is why all refurbished devices are covered under our 7-Day Confidence Return Policy.

Policy Coverage

Customers have seven (7) calendar days from the date of purchase to test the refurbished device. The date of purchase is counted as Day 1. If a major functional issue or mismatch with the agreed grade/description is found within this period, the customer may request:

• An exchange to another refurbished device of similar value, with top-ups or refunds of the difference where applicable; or
• A refund or store credit, in accordance with Mobile Life’s refund policy.

Conditions for 7-Day Returns

To qualify for a return under this policy, the device must be returned under these conditions:

• The device must have: 
• The original Mobile Life receipt/invoice;
• Any bundled accessories and box (if provided); and
• No new physical or liquid damage.
• The device must not be rooted, jailbroken, or modified.

Change-of-mind requests are not guaranteed and are accepted at Mobile Life’s discretion. If approved, an admin/restocking fee may apply.

All Mobile Life refurbished devices come with a 100-day in-house device warranty, effective from the date of purchase. 

Warranty Coverage

During the 100-day warranty period, Mobile Life will cover internal hardware and eligible software-related faults, provided the issue(s) are not caused by external damage or misuse. 

The issues covered include, but are not limited to: 

• Internal hardware malfunctions, such as: 
• Device not powering on
• Display failure
• Non-responsive touch functions
• Speaker/earpiece malfunction
• Wi-Fi or Bluetooth connectivity failure
• Software stability issues that are not due to unauthorised modification, such as: 
• Rooting
• Jailbreaking
• Installation of custom ROMs or non-official OS

Resolution Process

If the reported issue is covered under this warranty: 

1. Mobile Life’s in-house technicians will first attempt to repair the device.
2. If the repair is deemed impractical or unfeasible, Mobile Life may, at its discretion: 
3. Replace the device with another refurbished device of similar grade and value; or 
4. Offer an alternative solution, in accordance with stock and internal policy.

Exclusions

The following issues are not covered under the 30-day refurbished warranty: 

• Any new physical damage after purchase, including but not limited to: 
• Cracks
• Dents
• A bent frame
• Broken ports
• Liquid or moisture damage
• Damage caused by third-party repairs or unauthorised modifications, including opening the device outside of Mobile Life
• Normal battery wear and capacity drop from usage
• Cosmetic imperfections that do not affect function, such as: 
• Hairline scratches
• Minor scuffs
• Paint wear
• Issues related to third-party apps, accessories, or services not provided by Mobile Life
• Display issues caused by software/operating system errors, updates, or other system-related issues, such as vertical lines

How to Make a Warranty Claim

Warranty claims can be made to Mobile Life by following these steps: 

1. Bring the device to any Mobile Life outlet with your original receipt/ invoice.
2. A Mobile Life technician will conduct a diagnostic assessment and explain the findings.
3. If the issue is covered, repairs or replacements will be completed under this warranty.
4. If the issue is not covered, we’ll provide a transparent repair quotation for your consideration before any work is done.