iPad Trade In: Best Value Guaranteed

To participate in our trade-in programme:

• You must be the legal and rightful owner of the device.
• The device must be authentic and not counterfeit, demo, or clone.
• Activation locks (Apple ID, iCloud, Google account, Samsung ID, etc.) must be fully removed.
• Devices must be physically present and available for inspection.
• Trade-in availability and eligibility may vary based on the device model and condition.

Trade-in values quoted online or via messaging are preliminary estimates only.

Final valuation will be confirmed after a full physical inspection by our technician. Pricing may be adjusted based on:

• Cosmetic condition: scratches, cracks, dents, discolouration
• Functional condition: battery health, screen responsiveness, camera, audio, sensors, buttons
• Repair/modification history: use of non-original parts or third-party repairs
• Network lock status: devices must be unlocked unless agreed upon
• Market supply/demand: pricing fluctuates based on market dynamics
• Devices in excellent condition with original box and accessories may receive a higher value.

The trade-in value may be lowered or rejected entirely if any of the following is present:

• Cracked screen or damaged back glass
• Dead pixels or display damage
• Liquid damage (past or present)
• Battery issues or degraded health
• Device has been modified or tampered with
• Device reported as lost, stolen, or blacklisted
• Security lock not removed before trade-in

We reserve the right to decline any trade-in that does not meet our acceptance criteria.

Customers may choose one of the following payout methods:

• Cash on the spot (subject to availability)
• Bank transfer / PayNow

Trade-In: Sell your old device while buying a new device from Mobile Life. May include bonus top-ups or bundle rebates.

Buy-Back: Sell your device to us without purchasing anything new. Regular trade-in prices apply.

Quoted trade-in values are valid for 24 hours only. After this period, the device will be reassessed and may be revalued.

All trade-in and buy-back transactions are final and cannot be reversed once payment is made. By proceeding, you acknowledge and accept these terms.

Warranty Terms – New Devices

• Mobile Life sells new devices covered by the manufacturer’s official warranty, typically ranging from 12 to 24 months, depending on the brand.
• Warranty terms vary by manufacturer. Please check the brand’s policy and product listing for details.
• Warranty typically begins from the date of purchase unless otherwise stated.
• For brands like iPhone and Samsung, the warranty may start from the activation date.
• If required, Mobile Life will assist with warranty verification and provide support in liaising with the brand’s service centre should any disputes arise.

Warranty Terms – Used Devices

Used devices sold by Mobile Life include a 30-day limited warranty, unless otherwise specified.

This warranty covers:

• Hardware defects not caused by user damage
• Malfunctions not related to physical or water damage
• Warranty does not cover:
• Cosmetic issues: scratches, dents, discolouration
• Cracked or broken screens
• Battery degradation from normal use
• Water or liquid damage
• Accidents, drops, or user-induced faults
• Jailbreaking, rooting, or installing unauthorised software
• Devices that are security-locked after the purchase
• Telco/network compatibility issues

Please check and test your device before leaving the store. Warranty claims must be accompanied by the original receipt and are subject to in-store inspection.

New Devices

All new devices sold by Mobile Life are strictly non-returnable and non-exchangeable under all circumstances. Customers are advised to inspect new devices carefully upon collection. Any concerns regarding device functionality after purchase should be directed to the respective brand's service centre, as coverage is subject to the manufacturer’s official warranty terms.

If needed, Mobile Life will support warranty verification and provide assistance in the event of disputes with the brand’s service centre.

Used Devices

Used devices sold by Mobile Life are not eligible for return once purchased. Customers are encouraged to test all features and inspect the physical condition before completing payment.

Exchanges for used devices will only be considered under the following conditions:

• The device is still within Mobile Life’s used device limited warranty period
• The customer presents valid proof of purchase (receipt or invoice)
• The device passes inspection for physical condition and completeness
• The issue is confirmed to be a hardware fault, not caused by misuse, physical damage, or software tampering

Used devices may only be exchanged for other devices of equal or higher value. Customers are required to top up the difference in value, if any. No partial refunds will be given for exchanges involving lower-value items.

All exchange requests must be brought in person to a Mobile Life retail outlet for verification.