IMPORTANT: BY USING OUR SERVICES, YOU ARE AGREEING TO BE BOUND BY THE TERMS OF MOBILE LIFE LIMITED WARRANTY (“WARRANTY”) AS SET OUT IN MOBILE LIFE WARRANTY TERMS.

WARRANTY LIMITATIONS SUBJECT TO CONSUMER LAW

TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. MOBILE LIFE DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, TO THE EXTENT PERMITTED BY LAW. IN SO FAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, MOBILE LIFE LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY AND, AT MOBILE LIFE’S OPTION, THE REPAIR OR REPLACEMENT SERVICES DESCRIBED BELOW.

WHAT IS COVERED BY THIS WARRANTY?

MOBILE LIFE warrants the repair services against defects in repair materials and workmanship when repaired device is used normally for a period of ONE HUNDRED (100) DAYS from the date of repair (“Warranty Period”).

WHAT IS NOT COVERED BY THIS WARRANTY?

This Warranty does not apply to any repair materials, software and services NOT provided by MOBILE LIFE.

This Warranty does not apply:
(a) to consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship;
(b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports or screens unless failure has occurred due to a defect in materials or workmanship;
(c) to damage caused by accident, abuse, misuse, fire, liquid contact such as water or liquid cleaner, or other external cause;
(d) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of MOBILE LIFE;
(e) to a repaired device that has been modified or repaired after being serviced by MOBILE LIFE;
(f) to defects caused by normal wear and tear or otherwise due to the normal aging of the device.

YOUR RESPONSIBILITIES

YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE INFORMATION CONTAINED ON THE DEVICE STORAGE MEDIA TO PROTECT THE CONTENTS AND AS A PRECAUTION AGAINST POSSIBLE OPERATIONAL FAILURES.

Before receiving warranty service, MOBILE LIFE may require that you furnish proof of purchase details of repair service, respond to questions designed to assist with diagnosing potential issues and follow MOBILE LIFE’s procedures for obtaining warranty service. Before submitting your device for warranty service you should maintain a separate backup copy of the contents of its storage media, remove all personal information that you want to protect and disable all security passwords.

DURING WARRANTY SERVICE THE CONTENTS OF THE STORAGE MEDIA ON YOUR DEVICE MAY BE DELETED AND REFORMATTED. MOBILE LIFE ARE NOT RESPONSIBLE FOR ANY LOSS OF SOFTWARE PROGRAMS, DATA OR OTHER INFORMATION CONTAINED ON THE STORAGE MEDIA OR ANY OTHER PART OF THE DEVICE SERVICED.

Following warranty service your device might be reset or configured to manufacturing setting. You will be responsible for reinstalling all other software programs, data and information. Recovery and reinstallation of other software programs, data and information are not covered under this Warranty.

WHAT WILL MOBILE LIFE DO IN THE EVENT THE WARRANTY IS BREACHED?

If during the Warranty Period you submit a claim to MOBILE LIFE with this warranty, MOBILE LIFE will, at its option:

(i) repair the device using new or previously used parts that are equivalent to new in performance and reliability,
(ii) replace the device with the same model (or with your consent a product that has similar functionality) formed from new and/or previously used parts that are equivalent to new in performance and reliability, or
(iii) exchange the device for a refund of your purchase price.

WARRANTY SERVICE OPTIONS

MOBILE LIFE provides warranty service through carry-in service only. You are required to return your device to a MOBILE LIFE Repair Station offering carry-in service. Service will be performed at the location. Once you are notified that service is complete, you will retrieve the device from the Repair Station.

LIMITATION OF LIABILITY

EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, MOBILE LIFE IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO, COMPROMISE OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH THE DEVICE OR ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF INFORMATION STORED ON THE DEVICE.

THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS, OR ANY STATUTORY LIABILITY FOR INTENTIONAL AND GROSS NEGLIGENT ACTS AND/OR OMISSIONS. MOBILE LIFE DISCLAIMS ANY REPRESENTATION THAT IT WILL BE ABLE TO REPAIR ANY DEVICE UNDER THIS WARRANTY OR REPLACE THE DEVICE WITHOUT RISK TO OR LOSS OF INFORMATION STORED IN THE DEVICE.

1. Eligibility Criteria
To participate in our trade-in programme:

• You must be the legal and rightful owner of the device.
• The device must be authentic and not counterfeit, demo, or clone.
• Activation locks (Apple ID, iCloud, Google account, Samsung ID, etc.) must be fully removed.
• Devices must be physically present and available for inspection.
• Trade-in availability and eligibility may vary based on the device model and condition.

2. Device Assessment & Final Valuation

Trade-in values quoted online or via messaging are preliminary estimates only.

Final valuation will be confirmed after a full physical inspection by our technician. Pricing may be adjusted based on:

• Cosmetic condition: scratches, cracks, dents, discolouration
• Functional condition: battery health, screen responsiveness, camera, audio, sensors, buttons
• Repair/modification history: use of non-original parts or third-party repairs
• Network lock status: devices must be unlocked unless agreed upon
• Market supply/demand: pricing fluctuates based on market dynamics
• Devices in excellent condition with original box and accessories may receive a higher value.

3. Conditions That May Reduce Value or Disqualify Trade-In

The trade-in value may be lowered or rejected entirely if any of the following is present:

• Cracked screen or damaged back glass
• Dead pixels or display damage
• Liquid damage (past or present)
• Battery issues or degraded health
• Device has been modified or tampered with
• Device reported as lost, stolen, or blacklisted
• Security lock not removed before trade-in

We reserve the right to decline any trade-in that does not meet our acceptance criteria.

4. Payment Options

Customers may choose one of the following payout methods:

• Cash on the spot (subject to availability)
• Bank transfer / PayNow

5. Trade-In vs Buy-Back

Trade-In: Sell your old device while buying a new device from Mobile Life. May include bonus top-ups or bundle rebates.

Buy-Back: Sell your device to us without purchasing anything new. Regular trade-in prices apply.

6. Validity of Quoted Value

Quoted trade-in values are valid for 24 hours only. After this period, the device will be reassessed and may be revalued.

7. Finalisation

All trade-in and buy-back transactions are final and cannot be reversed once payment is made. By proceeding, you acknowledge and accept these terms.

Warranty Terms – New Devices

• Mobile Life sells new devices covered by the manufacturer’s official warranty, typically ranging from 12 to 24 months, depending on the brand.
• Warranty terms vary by manufacturer. Please check the brand’s policy and product listing for details.
• Warranty typically begins from the date of purchase unless otherwise stated.
• For brands like iPhone and Samsung, warranty may start from the activation date.
• If required, Mobile Life will assist with warranty verification and provide support in liaising with the brand’s service centre should any disputes arise.

Warranty Terms – Used Devices

Used devices sold by Mobile Life include a 30-day limited warranty, unless otherwise specified.

This warranty covers:

• Hardware defects not caused by user damage
• Malfunctions not related to physical or water damage

Warranty does not cover:

• Cosmetic issues: scratches, dents, discolouration
• Cracked or broken screens
• Battery degradation from normal use
• Water or liquid damage
• Accidents, drops, or user-induced faults
• Jailbreaking, rooting, or installing unauthorized software
• Devices that are security-locked after the purchase
• Telco/network compatibility issues

Please check and test your device before leaving the store. Warranty claims must be accompanied by the original receipt and are subject to in-store inspection.

Return and Exchange Policy

New Devices

All new devices sold by Mobile Life are strictly non-returnable and non-exchangeable under all circumstances. Customers are advised to inspect new devices carefully upon collection. Any concerns regarding device functionality after purchase should be directed to the respective brand's service centre, as coverage is subject to the manufacturer’s official warranty terms.

If needed, Mobile Life will support warranty verification and provide assistance in the event of disputes with the brand’s service centre.

Used Devices

Used devices sold by Mobile Life are not eligible for return once purchased. Customers are encouraged to test all features and inspect the physical condition before completing payment.

Exchanges for used devices will only be considered under the following conditions:

• The device is still within Mobile Life’s used device limited warranty period
• The customer presents valid proof of purchase (receipt or invoice)
• The device passes inspection for physical condition and completeness
• The issue is confirmed to be a hardware fault not caused by misuse, physical damage, or software tampering

Used devices may only be exchanged for other devices of equal or higher value. Customers are required to top up the difference in value, if any. No partial refunds will be given for exchanges involving lower-value items.

All exchange requests must be brought in person to a Mobile Life retail outlet for verification.

1. The ML Certified 100-Point Standard

1.1 Definition of Refurbished

Every device labeled as "ML Refurbished" has undergone our proprietary 100-Point Forensic Inspection. This process involves manual and digital diagnostic testing across ten critical phases: Physical Integrity, Display Precision, Power & Battery, Audio, Optics, Connectivity, Sensors, Biometrics, Software, and Sanitization.

1.2 Pass Criteria

A device is only offered for sale once it passes 100% of the functional checkpoints. Cosmetic imperfections are graded separately and do not impact the functional integrity of the 100-point certification.

2. Cosmetic Grading & Battery Health

2.1 Battery Health Guarantee Mobile Life guarantees that every Refurbished Device will have a battery capacity of at least 80% of its original factory state at the time of sale, unless clearly stated otherwise for specific "Value Grade" units.

2.2 Grading Transparency

• Pristine / Like-New: No visible scratches or dents at arm's length.
• Excellent: Minor micro-scratches on the frame or back, invisible when the screen is on.
• Good / Value: Visible scratches or light scuffing; optimized for the budget-conscious.
• Note: Cosmetic wear consistent with the assigned grade is not a "defect" and is excluded from warranty claims.

3. 100-Day Comprehensive Hardware Warranty

3.1 Scope of Coverage

Mobile Life will repair or replace any device found to have a hardware failure related to the 100-point checklist within 100 days of purchase. This includes:

• Total logic board failure or "No Power" issues.
• Failure of biometric sensors (Face ID/Touch ID).
• Screen artifacts or digitizer "dead zones" (not caused by impact).
• Failure of Wi-Fi, Bluetooth, or Cellular radio modules.

3.2 Exclusions (The "No-Go" List)

The warranty is strictly voided by:

• Physical Impact: Any new chips, cracks, or "pocket-bending" found after the point of sale.
• Liquid Ingress: Even if the device was originally rated as "water-resistant" by the manufacturer, refurbishing involves opening the device, which may alter original seals. We do not guarantee water resistance on any refurbished device.
• Third-Party Intervention: If the device is opened or repaired by any non-Mobile Life technician.

4. 7-Day "Peace of Mind" Exchange Policy

4.1 Functional Mismatch If a hardware defect covered by our 100-point check is discovered within the first 7 days, Mobile Life provides a Priority Exchange for a unit of equal grade and value.

4.2 Cosmetic Mismatch For online orders only: If the received device’s cosmetic condition is significantly lower than the described Grade, the customer must report this within 24 hours of receipt to be eligible for an exchange.

5. Technical Diagnostics & Data

5.1 Software Integrity Warranty does not cover "bricks" or software loops caused by "Jailbreaking," "Rooting," or failed "Beta Software" updates initiated by the user.

5.2 Data Liability Warning: Repair or diagnostic processes may result in data loss. Mobile Life is not responsible for backing up data. Customers must sign out of "Find My iPhone" or "Google Account" before service; failure to do so will result in the refusal of warranty service.

6. Payment & Installments (Atome / Third-Party)

For purchases made via Atome or other installment providers, the sales contract remains between the customer and the financier. Refunds for returned devices will be processed back through the original payment platform and may be subject to the provider's processing timelines.