Warranty

GUARANTEED REPAIR

What Is Our ML100 Guarantee?

Issue Covered for 100 Days

We have such confidence in the quality of our replacement parts and services that we're prepared to provide a 100-day warranty.

If you qualify for our warranty, your device's repair will covered for up to 100-days. Simply contact us, and we will follow up with a free repair to rectify the issue. There will be questions asked, simply to avoid any abuse of this warranty.

Issue Covered for 60 Days

We stand by our quality for specialized repairs with a 60-day warranty.

If you qualify for our 60-day warranty, specific repairs—like folding device repair, motherboard repair, iPhone LCD screen issues, and other repairs without part replacements—are covered for up to 60 days. We may ask a few questions to prevent misuse of this warranty.

Simply keep your original receipt and contact us if an issue arises.

We have such confidence in the quality of our replacement parts and services that we're prepared to provide a 100-day warranty.

ML100 GUARANTEE

Here's What Qualifies

All our repairs are automatically covered by ML100, there's no registration required, unless otherwise specifically stated by our technician.

With that said, here's a summary of some of the key points to qualify for our warranty and to avoid abuse of our services:

You can find the full terms and conditions of our warranty below.

Mobile Life Parts

This Warranty does not apply to any repair materials, software and services NOT provided by Mobile Life.

Mobile Life Technicians

This Warranty only applies to damage caused by service (including upgrades and expansions) performed by a representative of Mobile Life.

Non-Future Accidents

Future accidents that occur AFTER our repair are NOT covered under this Warranty. We only cover issues due to Mobile Life's own parts and services.

You can find the full terms and conditions of our warranty below.

Warranty Terms & Conditions

IMPORTANT: BY USING OUR SERVICES, YOU ARE AGREEING TO BE BOUND BY THE TERMS OF MOBILE LIFE LIMITED WARRANTY (“WARRANTY”) AS SET OUT IN MOBILE LIFE WARRANTY TERMS.

WARRANTY LIMITATIONS SUBJECT TO CONSUMER LAW

TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. MOBILE LIFE DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, TO THE EXTENT PERMITTED BY LAW. IN SO FAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, MOBILE LIFE LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY AND, AT MOBILE LIFE’S OPTION, THE REPAIR OR REPLACEMENT SERVICES DESCRIBED BELOW.

WHAT IS COVERED BY THIS WARRANTY?

MOBILE LIFE warrants the repair services against defects in repair materials and workmanship when repaired device is used normally for a period of ONE HUNDRED (100) DAYS from the date of repair (“Warranty Period”).

WHAT IS NOT COVERED BY THIS WARRANTY?

This Warranty does not apply to any repair materials, software and services NOT provided by MOBILE LIFE.

This Warranty does not apply:
(a) to consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship;
(b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports or screens unless failure has occurred due to a defect in materials or workmanship;
(c) to damage caused by accident, abuse, misuse, fire, liquid contact such as water or liquid cleaner, or other external cause;
(d) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of MOBILE LIFE;
(e) to a repaired device that has been modified or repaired after being serviced by MOBILE LIFE;
(f) to defects caused by normal wear and tear or otherwise due to the normal aging of the device.

YOUR RESPONSIBILITIES

YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE INFORMATION CONTAINED ON THE DEVICE STORAGE MEDIA TO PROTECT THE CONTENTS AND AS A PRECAUTION AGAINST POSSIBLE OPERATIONAL FAILURES.

Before receiving warranty service, MOBILE LIFE may require that you furnish proof of purchase details of repair service, respond to questions designed to assist with diagnosing potential issues and follow MOBILE LIFE’s procedures for obtaining warranty service. Before submitting your device for warranty service you should maintain a separate backup copy of the contents of its storage media, remove all personal information that you want to protect and disable all security passwords.

DURING WARRANTY SERVICE THE CONTENTS OF THE STORAGE MEDIA ON YOUR DEVICE MAY BE DELETED AND REFORMATTED. MOBILE LIFE ARE NOT RESPONSIBLE FOR ANY LOSS OF SOFTWARE PROGRAMS, DATA OR OTHER INFORMATION CONTAINED ON THE STORAGE MEDIA OR ANY OTHER PART OF THE DEVICE SERVICED.

Following warranty service your device might be reset or configured to manufacturing setting. You will be responsible for reinstalling all other software programs, data and information. Recovery and reinstallation of other software programs, data and information are not covered under this Warranty.

WHAT WILL MOBILE LIFE DO IN THE EVENT THE WARRANTY IS BREACHED?

If during the Warranty Period you submit a claim to MOBILE LIFE with this warranty, MOBILE LIFE will, at its option:

(i) repair the device using new or previously used parts that are equivalent to new in performance and reliability,
(ii) replace the device with the same model (or with your consent a product that has similar functionality) formed from new and/or previously used parts that are equivalent to new in performance and reliability, or
(iii) exchange the device for a refund of your purchase price.

WARRANTY SERVICE OPTIONS

MOBILE LIFE provides warranty service through carry-in service only. You are required to return your device to a MOBILE LIFE Repair Station offering carry-in service. Service will be performed at the location. Once you are notified that service is complete, you will retrieve the device from the Repair Station.

LIMITATION OF LIABILITY

EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, MOBILE LIFE IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO, COMPROMISE OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH THE DEVICE OR ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF INFORMATION STORED ON THE DEVICE.

THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS, OR ANY STATUTORY LIABILITY FOR INTENTIONAL AND GROSS NEGLIGENT ACTS AND/OR OMISSIONS. MOBILE LIFE DISCLAIMS ANY REPRESENTATION THAT IT WILL BE ABLE TO REPAIR ANY DEVICE UNDER THIS WARRANTY OR REPLACE THE DEVICE WITHOUT RISK TO OR LOSS OF INFORMATION STORED IN THE DEVICE.